3350's Commitment to Healthy Gaming
3350 believes that online entertainment should be a source of joy, not a burden. We are committed to providing a safe, fair and responsible gaming environment for all users in Malaysia. This commitment isn't just a statement — it's reflected through our self-control tools, strict minimum age policy and easily accessible information to help users make informed decisions.
Online gaming is an enjoyable form of entertainment when done in a controlled manner. 3350 does not encourage the use of the platform as a primary source of income or as a way to resolve financial difficulties. It is important for every user to understand that all games involve an element of chance and outcomes cannot be guaranteed.
Recognise the Signs of Risky Behaviour
One of the most important steps in responsible gaming is recognising warning signs early. Here are some indicators that your gaming habits may need immediate attention:
- Feeling the need to play with increasingly larger amounts of money to get the same level of excitement.
- Repeatedly trying and failing to reduce or stop playing.
- Playing longer than you originally planned.
- Using money set aside for essential needs (rent, food, bills) to gamble.
- Borrowing money or selling possessions to fund continued play.
- Relationships with family and friends affected by gaming habits.
If you recognise yourself or a loved one in any of the signs above, it's time to take action. Seeking help is a sign of strength, not weakness.
How to Set Smart Time and Budget Limits
One of the most effective strategies for maintaining healthy gaming habits is setting clear limits before you start playing. 3350 encourages every user to practise the following:
Budget (Money) Limit
Decide how much you can afford to spend per session or per week, and stick to that limit without exception. Think of the money you use for gaming as an entertainment expense — like going to the cinema or dining out — not as an investment you expect returns from.
Time Limit
Set a time limit for each gaming session. Use your smartphone's timer as a reminder. Regular breaks are essential — step away from the platform, do something else, and come back with a fresh, clear head.
Never chase your losses. If you've reached your set limit, end the session and try again another day.
Available Self-Control Tools
3350 offers several self-control options to help users manage their gaming habits more effectively. These can be requested through our support team:
You can apply for daily, weekly or monthly deposit limits to control how much money is added to your account within a given period.
The cooling-off option lets you temporarily suspend access to your account for a set period — from a few days to several weeks — without permanently closing your account.
If you feel you need to stop playing for an extended period, you can apply for self-exclusion, which will block access to your account for a longer duration.
To activate any of the self-control options above, contact our support team by email at [email protected]. Requests will be processed within one business day.
Minor Protection
3350 sets a minimum age requirement of 18 for all registered users. We take the protection of children and young people very seriously. If you are a parent or guardian, here are steps you can take to protect your children:
- Never share your account password with anyone, including family members.
- Always log out of your account when you're done using a shared device.
- Use parental control software on devices shared with children.
- If you suspect someone under the age of 18 has accessed the platform, please notify us immediately at [email protected] so we can take the appropriate action.
3350 reserves the right to request age verification at any time and to close the account of any user who does not meet the minimum age requirement.
Life Balance and Seeking Professional Support
Online gaming should only be a small part of a balanced lifestyle. 3350 encourages users to maintain a healthy balance between online entertainment and their daily responsibilities, social relationships, work and mental well-being.
Signs that gaming may be starting to disrupt your life balance include: neglecting work or family responsibilities, feeling anxious or restless when you're not playing, or constantly thinking about gaming even while doing other things.
If you or someone you know needs further help, don't hesitate to seek professional support. Speaking to a counsellor or doctor is the most important first step. You can reach us at [email protected] to find out more about the self-control options available on the 3350 platform, or visit FAQ Page for more information.
Remember: seeking help is a brave and wise step. You don’t have to face it alone.
Got Questions? We're Here to Help
The 3350 team is always ready to assist you with self-control options, account information or any concerns about your gaming habits. Contact us or check our FAQ.